FAQ
1. What types of products do you offer?
We offer Shopify themes and social media templates designed for Figma and Canva. Our Shopify themes are crafted for a seamless e-commerce experience, while our social media templates are designed to enhance your brand's presence across various digital platforms such as Instagram, Facebook, and more.
2. How do I purchase a theme or template?
Browse our collection on our website, select the theme or template you wish to purchase, and follow the checkout process. Once your payment is complete, you will receive a download link via email to access your files.
3. Are your Shopify themes customisable?
Yes, all our Shopify themes are fully customisable. You can adjust colours, fonts, and layouts to match your brand's unique style. Detailed documentation is provided to guide you through the customisation process.
4. Can I use the social media templates in Figma and Canva?
Yes, we offer social media templates that are fully compatible with both Figma and Canva. Simply download the appropriate file for the platform you prefer and start designing straight away.
5. How do I access and use the digital products after purchase?
Once your purchase is complete, you will receive an email with a download link. Click the link to download your files directly to your device. For Shopify themes, follow the installation instructions included in the documentation. For social media templates, open the files in Figma or Canva to begin editing.
6. What is your refund and exchange policy?
Due to the nature of digital products, which are available for immediate download, we cannot offer refunds or exchanges. Please ensure you carefully review your purchase before completing your transaction.
7. How can I get support if I have issues with a theme or template?
If you encounter any issues or have questions about our products, please contact our support team via the contact form on our website. We’re here to assist and will respond as quickly as possible.
8. Are updates included with my purchase?
Yes, updates to Shopify themes and social media templates are included. Whenever updates or improvements are available, you will be notified and provided with instructions on how to access the latest versions.
9. Can I use your themes and templates for commercial purposes?
Yes, our themes and templates can be used for commercial purposes. However, please review our licensing terms to ensure compliance with our usage guidelines.
10. What happens if I purchase the Personal Licence but later need the Commercial Licence?
No problem! You can easily upgrade your licence by paying the difference. Simply contact us at office@cremaypomadastudio.com for assistance.
11. Can I use the Commercial Licence for multiple projects or clients?
The Commercial Licence is valid for one project only. If you need to use the templates for multiple clients or projects, you will need to purchase an additional Commercial Licence for each one.
12. Can I use the Personal Licence for my small business store?
Yes, as long as it is for one website and not for client work or multiple projects. If your business grows, or you plan to use the theme/template for additional projects, you can upgrade to the Commercial Licence.